Privacy Policy

Effective Date: November 24, 2025

UMedHub Inc. (“DiveDeep,” “we,” “us” or “our”) recognizes the importance of protecting the privacy of visitors to our website and mobile app. The following privacy policy (“Privacy Policy”) describes how we handle information we collect from our DiveDeep mobile application at app.divedeep.io and our website available at divedeep.io (collectively, the “Site”).

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. When you submit information to or through the Site, you consent to the collection and processing of your information as described in this Privacy Policy. By using the Site, you accept the terms of this Privacy Policy and our Terms of Use and consent to our collection, use, disclosure and retention of your information as described in this Privacy Policy.

  1. What Information We Collect

Personal Information You Submit to Us

DiveDeep collects personal information from you, which may include your name, e-mail, transaction and browsing activity, and payment information. This information is collected and stored electronically when you submit it to us through the Site, such as when you create an account with us or place an order through the Site.

Information Collected Automatically

Information about your computer hardware and software may be automatically collected by DiveDeep when you use the Site. This information may include: your IP address to collect approximate location data, browser type, access time and date, default search preference, your click-stream, search history, browser history and other technical usage information. This information is used by us for our business purposes, including for the operation and improvement of the Site, for technical troubleshooting, to maintain the quality of the Site and to provide general statistics regarding use of the Site. We may use cookies and other tools to automatically collect this information. Please see the section below entitled, “Cookies and Other Information Collection Tools” to learn more about how these tools work.

  1. Cookies, Chatbot and Other Information Collection Tools

Data Collection Tools.

We may use various technologies to automatically collect information, including, but not limited to cookies, third-party chatbot functions, pixels, scripts and device identifiers.

What are cookies?

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website or use an online service. When you visit the website or use the service again, the cookie allows that website or online service to recognize your browser or device. Cookies may store unique identifiers, user preferences and other information.

Duration of Cookies.

We may use either “session cookies” or “persistent cookies.” Session cookies are temporary and expire once you close your browser or once your session ends. Persistent cookies remain on your device for much longer or until you or your browser erase them. Persistent cookies have varying durations that are dependent on their expiration date.

Why do we use them?

We use cookies and other data collection tools to help improve your experience with the Site. For example, we may use Google Analytics to help analyze how visitors use the Site. These tools use cookies to collect standard Internet log information and user behavior information in an anonymous form. The information generated by the cookie about your use of the Site (including IP address) is transmitted to our data collection tool service providers. This information is then used by us to verify visitors’ identities and evaluate visitors’ platform usage behaviors to optimize the Site. If you would like to opt-out from the use of your information by Google Analytics, you may use Google’s analytics opt-out browser add-on designed for this purpose.

How do I control cookies?

Web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to manage and delete cookies, visit allaboutcookies.org. Some web browsers provide settings that allow a visitor to reject cookies or to alert a visitor when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through the Site.

What chatbot functions do we use?

Our website may feature certain customer-facing chatbot functions. These features may be provided, facilitated, monitored, and maintained by third-party service providers.  The chatbot is not a real person, but instead a computer relying on software code to answer questions you may have in navigating our Site and find and explore  information that may be of interest to you. Use of the chatbot is voluntary.

Chatbot Responses.

We strive to provide accurate and complete information, but it’s possible that AI will generate false, misleading, or partial responses. When using an AI service, you are responsible for any inputs and AI service-generated outputs. You are also responsible for any actions you instruct or authorize the AI service to take. Responses provided by our chatbot are for informational purposes and are not legally binding. Verify all responses using our website or with your Chatham contact before taking any action based on them.

What information does the chatbot collect?

When you use the chatbot, we may collect any personal information that you choose to provide. In general, this may include your name, email, company name, country, state, (as entered by you), and the question or comment you submit. We request that you not provide sensitive information when using the chatbot, including confidential or privileged information or sensitive personal information. We may also automatically collect certain usage information when you use the chatbot, such as device identifiers, IP address, access times, and date/time stamps. If you have an account with us, we may provide you with the ability to access your past activity with the chatbot. You may delete your chatbot history through your account settings and/or query history and/or chatbots you have personally created.

  1. How We Use Information

We may use the information we collect for various purposes, including to:

  • provide the Site to you and to improve the Site

  • operate, improve, and personalize the services we offer, and to give each user a more consistent and personalized experience when interacting with us

  • provide and improve the Site and its features, including for support, hosting, troubleshooting, data analysis, testing, security, and research

  • charge you for purchase costs through one or more third party payment processors

  • provide customer service or otherwise communicate with you about the Site and our services 

  • detect fraud or illegal activities, enhance the safety and security of our services, or to comply with our legal obligations

  • complete any other business or commercial purpose you have requested or to which you have consented

  1. How We Share Information

With Third Party Service Providers Performing Services on Our Behalf.

We have agreements in place to anonymize personal information and information you provide to the chatbot with our service providers to perform the functions for which we engage them, including those service providers that provide the functionality underlying the chatbot. An exception to this exists with regard to using third parties to process payments on the Site.

For Other Purposes You Direct or To Which You Consent

We may share information with other third parties when you consent or direct us to do so. For example, if you refer friends to use the Site we may share with that friend information about you to let them know who the referral came from.

De-Identified or Aggregated Information

We share information on a non-personally identifying aggregate basis for specialist users in the form of a reputation score and feedback on quality, traffic, and monetization metrics. We may also disclose deidentified or aggregated information about your interactions with the chatbot with third parties. By using the chatbot, you consent to the chatbot’s collection of your information and the sharing of information collected through the chatbot with such third parties.

For Legal Purposes.

We also may share information that we collect from users as needed to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose personal information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share personal information as required to pursue available remedies or limit damages we may sustain.

Changes of Control.

We may transfer information, including your personal information, in connection with, or during negotiation of a merger, sale of company assets, financing, acquisition or other change of ownership or control by or of us or any affiliated entity (in each case whether in whole or in part).

  1. Security of Information

We use reasonable security measures designed to prevent unauthorized intrusion to the Site and the alteration, acquisition or misuse of information we collect. However, the security of information that you transmit over the internet cannot be guaranteed. You agree we are not be responsible for loss, corruption or unauthorized acquisition or misuse of personal information that you provide through the Site that is stored by us, or for any damages resulting from such loss, corruption or unauthorized acquisition or misuse. It is your responsibility to protect the security of your login information.

  1. Links to External Websites

The Site may contain links to third party websites and services. Any access to and use of such third party websites and services is not governed by this Privacy Policy, but is instead governed by the privacy policies of those third party websites and services, and we are not responsible for the information practices of such third parties. We encourage you to review the privacy notices of all websites and services that you visit.

  1. Your California Privacy Rights

Under California Civil Code Section 1798.83, also known as California’s “Shine the Light” law, California residents with whom we have an established business relationship are entitled to request and receive, free of charge, once per calendar year, information about certain personal information we shared, if any, with other businesses for their own direct marketing uses in the previous calendar year. To request a copy, please contact us at the email provided in the “How to Contact Us” section, below. Please be aware that not all information sharing is covered by the “Shine the Light” law requirements and only information on covered sharing will be included in our response.

  1. Nevada Residents

Under Nevada law, DiveDeep does not sell your personal information. However, if you are a Nevada resident, you may submit a request that we not sell any personal information we have collected about you by contacting us as set forth below.

  1. Do Not Track

The Site does not currently take any action when it receives a Do Not Track request. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, visit www.donottrack.us.

  1. Children

We do not knowingly collect or maintain personal information from any person under the age of thirteen. No parts of the Site are directed to or designed to attract anyone under the age of thirteen.

  1. AI/Chatbot Disclaimer

The AI agents, chatbots, and automated responses available through DiveDeep are for informational and educational purposes only and do not constitute medical advice, diagnosis, or treatment recommendations.

Key Limitations:

  1. AI-generated content may contain errors, inaccuracies, or incomplete information

  2. Responses are based on training data and may not reflect current medical standards or individual patient circumstances

  3. Expert AI agents can represent individual physician knowledge but are not substitutes for direct clinical consultation

  4. All medical information should be independently verified through peer-reviewed sources and clinical judgment

User Responsibilities:

  1. Never rely solely on AI-generated content for medical decisions

  2. Always consult with qualified healthcare professionals for medical advice

  3. Verify all clinical information through established medical resources

  4. Do not delay seeking medical care based on AI responses

  5. No Doctor-Patient Relationship: Use of DiveDeep does not create a doctor-patient relationship between users and any physicians whose expertise powers our AI agents.

By using our AI features, you acknowledge these limitations and agree to use the platform responsibly and with appropriate caution.

  1. Changes of this Policy

Any changes to our Privacy Policy will be posted to this page so users are always aware of the information we collect and how we use it. Accordingly, please refer back to this Privacy Policy frequently as it may change.

  1. How to Contact Us

If you have any questions regarding this Privacy Policy, please contact us at contact@divedeep.io.